RETURNS, DAMAGES, REFUNDS
- The Return Window: All return requests, regardless of the reason, must be initiated by the customer within 10 days of receipt of the item (as verified by tracking data).
- “Change of Mind” Returns: If a customer wishes to return an item for personal reasons (e.g., they changed their mind, the size wasn’t what they expected, etc.), the Buyer is responsible for the cost of return postage. The item must be returned in its original, undamaged condition before a refund is issued.
- Damages & Discrepancies: If an item arrives broken, damaged in transit, or is significantly different from the product description/materials promised, Haute Holders is responsible for providing a full replacement or a full refund (including original shipping costs) at no additional expense to the customer.
- In all cases: Email info@hauteholders.com to request a return